Last Updated: October 2026
This Privacy Policy describes how rustic-nebula ("we," "our," or "us") collects, uses, and shares information about you when you use our website, services, and related offerings.
Information We Collect
We collect information you provide directly to us, including:
- Name and contact information when you book a tour or request a consultation
- Email address when you subscribe to communications or submit inquiries
- Payment information processed through secure third-party payment processors
- Communications you send to us, including feedback and support requests
We automatically collect certain information when you visit our website:
- Log information, including IP address, browser type, and access times
- Device information and operating system
- Information collected through cookies and similar technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your tour bookings and service requests
- Communicate with you about our services, updates, and promotional offers
- Respond to your comments, questions, and support needs
- Analyze and improve our website and services
- Comply with legal obligations and protect our rights
Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who perform services on our behalf
- Professional advisers, including lawyers and accountants
- Government authorities when required by law
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Booking records are retained for seven years following the date of service.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- The right to access your personal information
- The right to correct inaccurate information
- The right to delete your personal information
- The right to restrict or object to processing
- The right to data portability
To exercise these rights, please contact us using the information provided below.
Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a new effective date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
rustic-nebula
350 Rue Saint-Paul Ouest
Montreal, Quebec H2Y 2A6
Canada
Email: [email protected]